How Do I Return a Product?

For information on returning faulty orders, please scroll to the next section.

Returning Your Order

If you are not completely satisfied with your order please return them to us within 21 days after the day following the delivery of the Products.
We will be happy to make an exchange or refund providing the items are returned in perfect condition and in their original packaging.
Please send your items to the relevant supplier using the information on the packing slip, details of all our suppliers can be found on the Contact Us page. If you are unsure where to return your item please contact our customer services department on 0844 848 3389 or send an email to customerservice@allaboutyoushop.com.
Please enclose a note with your returned goods clearly stating your reasons for return along with your address and contact details.
Please clearly mark whether you would like a refund or exchange.
We strongly advise using recorded delivery or for valuable items, registered post, as we cannot be responsible for any lost items. We regret we cannot refund any delivery charges incurred.
Refunds for items bought as gifts can only be given to the original purchaser.
We will refund any money due as soon as we receive the returned product.This does not affect your statutory rights. We regret we cannot refund any delivery charges incurred.

NON Refundable Items

Please note that not all of our products are refundable.This applies to the following items.

For hygiene reasons we cannot exchange or refund bikinis, underwear or earrings.
Refunds or exchanges will not be given for personalised or engraved items.

Should you have any queries regarding a refund or returning goods please contact our customer services department on 0844 848 3389 or send an email to customerservice@allaboutyoushop.com and a member of our team will be happy to help.

Returning Faulty Goods

In the event goods are faulty, please make sure you contact our Customer Services Department on 0844 848 3389 or send an email to customerservice@allaboutyoushop.com for the returns procedure.
Please do not return faulty goods at your own discretion without contacting us as we may not be liable to refund any postage cost you have incurred.
We aim to deal with any faulty goods quickly and offer an exchange or full refund.
We will refund any money due as soon as we receive the returned product.This does not affect your statutory rights.

You can have your products delivered anywhere in the UK using our fast and efficient delivery services - direct to your door.