Frequently Asked Questions

Where do you deliver?

We currently deliver anywhere on the UK mainland.

What happens after I place my order?

You will receive an email from the supplier of your goods. You will receive one email per supplier (for example if you order 2 products from one supplier and 1 product from another supplier, you will receive 2 emails).

Will all the goods I order arrive at the same time?

Your goods may arrive at different times due to being despatched under separate cover. Check the printout of your order confirmation or your confirmation email to determine the supplier of your goods and when those goods will be delivered.

When will my order arrive?

The delivery details of your goods will be outlined in your confirmation email we aim to deliver goods within 10-14 working days. However, all goods will be delivered no later than 28 days.

Do you allow delivery to a different address?

Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.

Is your site secure?

Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.

If I pay by credit or debit card, when will my card be charged?

All payments by debit or credit card are taken at the time of confirming your order.

Why was my card declined?

Your card can be declined for many reasons, the most common of which are listed below:

 

·        The address does not match the address on the bank records (most common if house name is used rather than number)

·        The post code does not match the bank records

·        The card number has been typed in  incorrectly

·        The card security number or CVS number has been typed in incorrectly

·        The card type that you are using is not accepted by us

 

Please ensure that you type your address into the form exactly as it is recorded on your Bank or Credit Card statement. Pay particular attention to your house or flat number which much match the bank records exactly.

 If the card continues to be declined, please call our customer services team who may be able to assist you with you order. Otherwise please contact your bank who should be able to provide the exact reasons for this.

How do I return my goods?

You can return your goods to us for a refund as long as the goods are unused and unworn and are not perishable or personalised. The returns policy is outlined in your confirmation email and on the dispatch note included with your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods as we cannot be held responsible for goods you return that are lost in transit. Please be aware that the recorded delivery service you use may not cover the total value of your goods if they are lost in transit. It is your responsibility to check this.

What do I do if my goods are damaged or faulty?

You should contact the supplier of your goods in the first instance. Their contact details are found on your confirmation email. You can also contact us at customerservice@allaboutyoushop.com or call 0844 848 3389