Phone number 01283 742300
Address New Manor, 328 Wetmore Road, Burton upon Trent, Staffordshire DE14 1SP
Company – Riviera Travel has been operating holidays for 27 years in the quality sector of the UK newspaper and magazine Reader Offer market.
We focus exclusively on the Group Escorted Tour market. Our carefully researched tours are not the same as an off-the-shelf package with a few excursions and visits bolted on. In short, we add value by: getting ‘under the skin’ of each destination and by giving all the well-known benefits of travelling as a group, whilst still treating people as individuals.
ABTA & ATOL – Protection details ABTA V4744, ATOL protected 3430
Booking - Terms & Conditions
Your contract is with Riviera Tours Limited, a member of ABTA, ATOL & IATA.
1. In placing your booking you guarantee you have authority to accept and do accept these Booking Conditions on behalf of you and your party. A contract exists on issue of a confirmation invoice, which is subject to these Booking Conditions and governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
2. In order to process your booking and to ensure that you travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of you travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements.
3. The deposit, detailed in the ‘How to Book’ section in the brochure, is accepted as part payment of the holiday price and is due at the time of booking. In the event you fail to pay the balance of the holiday price by eight weeks before your departure date we reserve the right to cancel your holiday and apply cancellation charges in accordance with paragraph 6.
4. After issue of the confirmation invoice, if you amend your holiday an amendment fee of £15 per passenger plus any costs charged by our suppliers in making such amendments shall be chargeable.
5. Holiday prices are calculated using the exchange rates quoted by the Financial Times on 28/07/10, US $ 1.56 and €1.20. Once your booking has been confirmed, we guarantee not to surcharge your booking as a result of any cost increases. We reserve the right to change prices from time to time. Any changes will be quoted to you before you make your booking.
6. If you cancel your holiday other than in accordance with paragraph 8, you must inform us in writing sent by recorded delivery, registered post or email. The following cancellation charges apply based on the period before departure when cancellation notice is received more than 56 days - deposit only; 56 - 31 days - 50%; 30 - 15 days - 95%; 14 days or less - 100%. Please note for European cruises, the cancellation charges are as follows: more than 56 days - deposit only; 56 - 31 days - 80%; 30 - 15 days - 95%; 14 days or less – 100% (charges shown as a % of the holiday price). Cancellation of certain transport arrangements, typically flight upgrades, connecting flights and train tickets can result in up to 100% cancellation charges regardless of the notice of period given to us. We reserve the right to pass on these charges which will apply to any upgrade to the transport element of your holiday and the cancellation charges in the scale above will apply to the other elements of your holiday (e.g. Accommodation, optional extras.) Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater that the cost of the original ticket.
7. We reserve the right to make minor changes to your holiday, which will be notified to you as soon as possible. Examples include change to aircraft type, alteration of flight/Eurostar times by less than 12 hours, change of accommodation within a similar standard.
8. Major changes to your holiday will be notified to you as soon as possible. Examples include an alteration to your flight time of more than 12 hours, change of resort or change to a lower standard of accommodation. You will have the choice of accepting the change or cancelling the holiday and receiving a full refund including deposit. A minimum number of clients are required for this holiday to operate. Should this not be achieved we may cancel the holiday and refund all monies paid by you. However, we will make all reasonable endeavours not to cancel the holiday after the balance due date other than by your failure to pay the balance (paragraph 3), or where paragraph 9 applies. The amounts of compensation in the table below are by way of a guideline only, in the event of a major change, and may in appropriate circumstances be increased or decreased.
Period of Notice we give you Compensation for each passenger
56 - 15 days prior to departure £10
14 days and less prior to departure £25
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. This is included in the dates and prices section of our brochure, or in your confirmation, as appropriate. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change.
9. In the event of war or terrorist activities threatened or actual, civil unrest, closure of airports or seaports, industrial action, threatened or actual or any other event outside the control of the company that causes a major change or cancellation to the holiday, we shall not be liable to pay you any compensation. When we refer to circumstances beyond our control, we mean any event, which we or the accommodation provider, could not foresee or avoid even after taking all responsible care. Such circumstances will usually include war, terrorist activity, civil unrest, industrial dispute, and bad weather (actual or threatened) and significant building work ongoing outside the accommodation, which is not known to us in advance of the date on which you book the accommodation.
10. If you have cause for complaint during your holiday, please inform your tour manager immediately. If you fail to complain in resort, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort, and this may affect your rights under this contract. If your complaint is not resolved to your satisfaction whilst on holiday please notify us in writing within 14 days of your return home. We are a member of ABTA, membership number V4744. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. Complaints are dealt with under ABTA guidelines. Disputes arising out of or in connection with this contract that cannot be amicably settled may be referred to arbitration under a scheme arranged by ABTA, which is independently administered by the Chartered Institute of Arbitrators. This Scheme does not apply to claims solely in respect of personal injury, illness or their consequences. Further information about the code or arbitration can be found on ABTA’s website www.abta.com
11. (i) We accept responsibility for ensuring your holiday is as described in our brochure. If any part is not provided as promised due to the fault of our employees, agents, or suppliers, we will pay an appropriate level of compensation.
(ii) We accept responsibility if you or any person named on the booking form suffers death, injury or illness due to the negligent acts and/or omissions of our employees or agents, suppliers or subcontractors, whilst acting within the scope of, or in the course of their employment in providing your travel arrangements. Damages will be payable in accordance with English Law, subject to paragraph (iii).
(iii) The amount of compensation to which you are entitled will be limited by: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these Conventions.
(iv) Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay, details of which are available from airlines and EU airports. Reimbursement in such cases is the responsibility of the airline. Your right to a refund from us is set out in paragraph 8.
12. If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity that does not form part of the travel arrangements or excursion arranged through us, we cannot be held responsible. We shall at our discretion offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and/or benefits received under any relevant insurance policy to Riviera Tours Limited. We limit the cost of our assistance to you or any member of your party to £5,000.
13. It is your responsibility to carry suitable travel insurance. If you travel without suitable insurance, you agree to indemnify Riviera Tours Limited for any loss or costs incurred as a result. You should also be aware of your passport, visa, immigration and health requirements. You should confirm these with the relevant Embassies and /or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. For all destinations you should consult your doctor at least one month before departure to ensure all health recommendations are adhered to. Should you wish to check the latest Foreign Office advice on any of these destinations, please consult www.fco.gov.uk.
14. For packages that include flights, the Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our brochure and for your repatriation in the event of our insolvency. We provide this by way of an ATOL (number 3430) administered by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any monies you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk. For packages that do not include flights we provide financial protection by way of a bond held by ABTA.
Phone number 0871 781 3348
Calls cost 10p per minute plus network extras.
Address 5 Brewers Yard, Ivel Road, Shefford, Bedfordshire G17 5GY
Company
Great Getaways has been arranging short breaks and holidays for over 15 years , and specialises city breaks by air to a range of destinations in Europe and beyond plus short breaks to France, Belgium or the UK by rail (departing by Eurostar or UK rail) or car (via ferry or Eurotunnel). With a large network of hotels, chateaux, character and boutique properties there is something to suit every taste and budget.
ABTA & ATOL – Protection details
Great Getaways is a trading name of Acromas Holidays Ltd, company registration no: 2174052. Acromas Holidays Ltd is a member of ABTA with membership numbers Y1720/L597X and holds an ATOL licence issued by the Civil Aviation Authority (ATOL number 0308).
Booking - Terms & Conditions
Great Getaways is a trading name of Acromas Holidays Ltd, company registration no: 2174052 and are appointed representatives of Automobile Association Insurance Services Ltd : FSA No. 310562 which is authorised and regulated by the Financial Services Authority. Acromas Holidays Ltd is a member of ABTA with membership numbers Y1720/L597X and holds an ATOL licence issued by the Civil Aviation Authority (ATOL number 0308). All reservations will be subject to Great Getaways booking conditions. The holiday contract is subject to English law and the exclusive jurisdiction of the English courts and is created 14 days following your receipt of the written holiday confirmation.
Peace of mind and protection for your money:
ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or visit www.abta.com. Acromas Holidays Ltd hold an ATOL licence issued by the Civil Aviation Authority (ATOL number 0308). Holidays including air travel are ATOL protected by the CAA and holidays not including air travel are protected by ABTA. In the unlikely event of Acromas becoming insolvent, you would be refunded any money that you have already paid us. Items not purchased directly through Great Getaways will not be protected under the above Acromas ABTA or ATOL licenses. Repatriation: Holiday organisers are required by law to state the arrangements for the repatriation of customers in the event of insolvency. Air holidays are ATOL protected and in the unlikely event of insolvency, the CAA/ABTA will ensure that you are not stranded abroad.
Insurance: These holidays do not include insurance. It is one of our booking conditions that you must be adequately insured for holidays outside the UK mainland to cover all contingencies. You must make alternative arrangements and inform us of the third party policy details and repatriation company. We will not accept liability for any possible loss that you may suffer as a result of your failure to take out an adequate insurance policy.
European Breakdown Cover is underwritten by Acromas Insurance Company Limited (AICL), 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Enbrook Park, Sandgate, Folkestone CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and regulated by the Financial Services Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers.
Delay cover: If you are delayed at the outward or homeward point of departure, we will do our best to arrange meals plus accommodation on overnight delays.
What we describe: We have planned to use standard class on trains, flights and cross channel travel unless otherwise stated. Advertised amenities, excursions, discount vouchers and entertainment may change or become unavailable. We will notify you of any known changes at the time of booking.
Your holiday price: We guarantee that the price of your holiday will not be subject to any surcharges once a contract exists between us, then the cost of your holiday cannot be increased. Whilst we reserve the right to change prices from time to time, any changes will be confirmed to you before you make your booking. The price of your holiday as shown on your confirmation invoice will not be increased unless you amend your booking.
Terms and conditions for breaks: In the case of discounted prices and special offers featured, please note there are only a limited number of places available at the special offer prices, once sold supplements will apply. Great Getaways reserve the right to reduce, extend or withdraw offers at any time, without prior notice.
All offers are on request, subject to availability, when it’s gone, it’s gone. Prices shown may not be applicable on peak dates such as bank holidays, half term, Christmas, New Year, trade fares and on other selected peak dates, you will be advised at the time of booking. If travelling other days/times than indicated supplements may apply, you will be advised at the time of booking. Full terms and conditions apply and are available on request. All prices shown are ‘from’ prices in pounds per person, based on 2 adults sharing 1 twin/double room for number of nights shown on selected arrival days depending on hotel & destination and are based on the lowest available promotional transport fare as detailed.
Single supplements available on request. Eurostar™, flight and UK rail tickets are strictly nonexchangeable, non-transferable and non-refundable. Eurostar™ and UK rail operators conditions of carriage apply and are available on request. Tourist tax is from approx 1-4 euros per person, per day, and may be payable at the hotel. Some of our breaks include city cards, entrance tickets and passes, which give you access to tours and/or activities which are sold subject to the terms and conditions of the provider and may not be available all year. Please check locally prior to travelling to avoid disappointment. Please note breakfast following free nights and some hotel facilities may be payable locally. Prices correct at time of going to print (01/06/11). All journey times shown are approximate and subject to change. Full terms and conditions are available on request or go to www.AAgetaways.co.uk. Due to charges imposed on us, we apply a 2% transaction fee on all credit card transactions. No charges apply if paying with an AA Credit Card or with a debit card
Passports and visas: A ten year passport is required by British citizens travelling outside the UK, valid for at least six months AFTER the end of your holiday. Irish citizens travelling outside the UK require a valid standard 10- year passport or a three-year passport for people aged over 65. Please check that your passport is valid for at least six months AFTER the end of your holiday. Please note that you must confirm your nationality or status at the time of booking if you are not a full British citizen resident in the UK so that we can advise you of any applicable passport and visa requirements.
Travel advice: The British Foreign and Commonwealth Office Travel Advice Unit provides up-to-date advice and safety information for British nationals travelling abroad. The latest information for each destination may also be obtained from the FCO Travel Advice Unit. Please visit fco.gov.uk/knowbeforeyougo or telephone 0845 850 2829.
Data protection: In the case of Great Getaways working in association with partners like allaboutyou.com you will be subject to their own privacy policy. For security reasons many countries now require airlines to gather passenger’s personal data, which means your personal data may be passed to the destination country’s security agency. Please note telephone calls maybe monitored or recorded for staff training purposes.
Postal Address: 5 Brewers Yard, Ivel Road, Shefford. Bedfordshire. SG17 5GY.
Registered Address: Enbrook Park, Folkestone, Kent CT20 3SE. All bookings are subject to Great Getaways full booking conditions which can be requested or found online at www.AAgetaways.co.uk. We recommend you read these in detail before booking your break. Book by dates may apply to all breaks.
Call Centre Opening Times: Mon-Thur 9am – 8pm, Fri 9am-5.30pm. Sat 10am-4pm. Closed Sundays.
Opening hours are extended during peak booking months such as January.
For full booking please click here : http://allaboutyoushop.greatgetaways.co.uk/images/branding/driveline-natmag/pdfs/Natmags%20BC.pdf
Phone number: 020 7553 6955
Address: 69-85 Tabernacle Street, London EC2A 4BD
Company – Travel Editions was set up in 1994 with the clear intention of offering a range of cultural short breaks and extended tours which would appeal to ‘travellers’ not ‘tourists’ and whose itineraries were not readily available on the high street – the legion of loyal customers that travel with us year after year shows that this philosophy is succeeding!
ABTA & ATOL – Protection details:
The air holidays operated by Travel Editions Group Ltd., are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is 3525. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you may have paid to us for an advance booking. We are also members of the ABTA (ABTA No V3120), ensuring both your financial protection for all non air holidays and high standards of professionalism and reliability (www.abta.com). We are also members of the Association of Independent Tour Operators (AITO).
Booking - Terms & Conditions:
Prices are per person based on shared occupancy of a twin room; single rooms are available at a supplement. Bookings incur a non-refundable deposit of £50/£100 with balance due four/eight weeks prior to departure. Travel insurance is extra. Correct at going to print although content may be subject to change. Holiday is subject to availability. This holiday is operated by, and your resulting contract will be with, Travel Editions Group Ltd., 69-85 Tabernacle Street, London EC2A 4BD (Registered in England No. 02926062), ABTA V3120, ATOL protected 3525, a company wholly independent of National Magazine Company.
For full booking conditions, please click here: http://traveleditions.allaboutyoushop.com/Content/BookingConditions
